MANAGED SERVICES

What we do

We provide our customers with dedicated, embedded professional resources, backed by a comprehensive support network. This means that as well as providing deliverables-based services and projects, we can work within client organisations, aligning our support staff with their systems, processes and people.

Who we work with

We work with customers who are looking for professional resources, dedicated to their organisation and projects.

Our Managed Services function is flexible by its very nature. We’re not restricted by industry sector or by the size of an organisation, it’s more about where there’s a recognised need to have dedicated support staff working within a client site, on an emerging brief.

How we solve problems

  • We align with our customers through regular contact and visits, communicating feedback to our teams and flexing as business needs change

  • We provide people leadership, with continued coaching and mentoring, a functional manager as a service contact and enabling support for issues before they escalate

  • We focus on operational assurance by providing back-office support, commercial controls, guidance on service standards and maintaining clear communication.

Why we’re good

  • We focus on you: We know this isn’t just about what we can deliver, it’s about how our service benefits you. So we put you first

  • No one knows us, better than us: Our combined offering of delivery and managed services sets us apart – ensuring complete understanding and transparency to deliver the best results for our customers

  • We’re visible: Visibility is not a given with Managed Service providers. You may be promised the world but find it’s never delivered. We promise to be there for our customers, in person, when you need us and when you didn’t think you did.

Our ambition

Honestly? The sky’s the limit. Managed Services is headed up by Fishbone Managing Director Mark Gadsby who, with his entrepreneurial eye for an opportunity, has identified the scope for how this Division could be interwoven into every part of Fishbone’s operations.

Managed Services will become known for the ownership, customer outcomes and people development it enables, delivering credibility and customer intimacy which resourcing firms would struggle to match. It will reposition the perception of this function as a strategic driver for organisational change.

Our work

Evidence of our Managed Services work is emerging and we’ll share it with you here as soon as we can. In the meantime, please take a look at some of the other excellent projects delivered by Fishbone.

Get in touch

We’d really like to explore opportunities for delivering our Managed Services function within your organisation, so if you’d like to know more, please fill in the form below.