Client: Network Rail
Fishbone has delivered several projects for Network Rail centred around major configuration change points and continued operational readiness. Network Rail invited Fishbone to create a balanced scorecard which would provide a holistic overview of the many complex changes occurring on the West Coast South (WCS) main line and facilitate informed decision making throughout the programme.
The balanced scorecard would provide high quality management information to the WCS leadership team specifically in terms of identifying and addressing:
Fishbone engaged with the Route Managing Director (RMD) and key members of the SMT to define a set of Challenge Statements that would drive the development of a Balanced Scorecard in line with Network Rails’ flagship initiative “Putting Passengers First”.
Following a series of workshops with the client, Fishbone were then able to innovate an interactive Balanced Scorecard that provided the WCS RMD and the SMT with high quality, verified and validated management information on request:
Fishbone gained buy-in from all stakeholders including the WCS RMD and Senior Management Team, the TOCs, HS2 and the Industry Project Management Office (IPMO). The Balanced Scorecard has been described as the “single source of truth” by the IPMO.
As part of the assignment Fishbone also supported the RMD in defining the vision, organisation structure and technology strategy for the next 10 years through to 2030 for the route.
The Balanced Scorecard continues to be used to inform stakeholders ahead of key strategic level meetings and change events.